Principles of Crisis Management

Course Description

Principles of Crisis Management will cover the characteristics of a crisis, and a framework to manage the life cycle of a crisis from horizon scanning for potential issues, through closure and remediating gaps or Lessons “to be” Learned. Upon completion of this course you will know:


  • Difference between an issue and a crisis
  • What is “Horizon Scanning” and when should it occur?
  • How do I prepare my organization for a crisis?
  • What are the components for an effective crisis response?
  • What’s recovery?
  • How do we Improve?
Morning Session

The morning session will cover the components of developing, implementing and managing a crisis management program. Interwoven into the principles, will be examples and videos demonstrating the good, the bad, and the ugly.


  • Introduction to Crisis Management
    • What is a crisis?
    • How do you know when it’s a crisis?
  • Crisis Management Program
    • Establishing a Policy
    • Framework
    • The Plan
  • Before, During and After: Holistic Crisis Management
    • Anticipate and Assess
    • Prepare
    • Respond
    • Recover
    • Review and Learn

Afternoon Session

The afternoon session will be a FUN case study during which we will practice the Before, During and After phases of a crisis. Due to training attendees coming from different business sectors, we use a generic business (a circus) to facilitate walking you through the crisis management process. Each attendee will role play a member of the crisis management team for the simulated travelling circus business. You will get an opportunity to walk through each of the crisis phases and use some of the most important tools that help to efficiently manage a crisis.


Robert Burton

Robert Burton

Managing Director

Rob is a Principal at The International Crisis Management Conference and PreparedEx where he manages a team of crisis preparedness professionals and has over 30 years of experience preparing for and responding to crises. Part of his leadership role includes assisting clients in designing, implementing and evaluating crisis, emergency, security and business continuity management programs. Rob has facilitated hundreds of training courses and simulation exercises throughout his military and civilian careers. During his career Rob has worked for the US State Department’s Anti-Terrorism Assistance Program, as a crisis management consultant in Pakistan and Afghanistan where he negotiated with the UN and Pashtun tribal warlords and he served with the United Kingdom Special Forces where he operated internationally under hazardous covert and confidential conditions. Rob was also part of a disciplined and prestigious unit The Grenadier Guards where he served Her Majesty Queen Elizabeth II at the Royal Palaces in London. Rob was a highly trained and experienced infantryman serving in Desert Storm and commanded covert operational teams and was a sniper. Rob has keynoted disaster recovery conferences and participated in live debates on FOX News regarding complex security requirements and terrorism. Rob has a Queen’s Commendation for Bravery.

Leanne Metz

Leanne Metz


Leanne has more than 30 years of corporate experience in multinational organization.    She has developed and led training in the areas of project management, enterprise risk, business continuity and crisis management.  She has conducted Business Continuity and Crisis Management training to nearly 700 participants throughout Asia, Europe, Latin America and North America.

In 2012 she began developing and implementing a global Business Continuity and Crisis Management program for Mead Johnson Nutrition after they were separated from Bristol-Myers Squibb into a publicly traded organization.   Due to the success of the program, Leanne was named the 2014 North America Business Continuity Newcomer of the year by the Business Continuity Institute.

In 2017, Leanne joined PreparedEx as a Business Continuity and Resilience Consultant and continues to increase organizational preparedness across multiple industries.

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Upcoming Events › Principles of Crisis Management

March 2019

Principles of Crisis Management – Miami – March 2019

March 1 @ 8:30 am - 5:00 pm
Regus Miami, 1221 Brickell Avenue, Suite 900
Miami, FL 33131 United States
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$795 10 tickets left

Principles of Crisis Management will cover the characteristics of a crisis, and a framework to manage the life cycle of a crisis from horizon scanning for potential issues, through closure and remediating gaps or Lessons “to be” Learned. For details about the training go here.Click here to find Hotel Accommodations close by. Pro Members receive a 40% discount on all ICMC Training. Discount is applied automatically at checkout when you are logged in.  

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April 2019

ICMC 4th Annual Conference 2019

April 30 @ 8:00 am - May 2 @ 5:00 pm
Gurney’s Resort Newport, 1 Goat Island
Newport, RI 02840 United States
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$795 40 tickets left

This year's ICMC annual conference will be held in historic Newport, RI. The 4th Annual International Crisis Management Conference brings together industry leaders and professionals from all crisis preparedness sectors. You'll learn from the finest presenters, enhance your network by connecting with established colleagues and advance your career. With 3 full days to choose from, you can join us for 1, 2 or all 3 days. From training to industry expert presentations - customize your ticket to fit your knowledge requirements and schedule.

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