The Drum Major Instinct and Leadership Through Service

In February of 1968, just two months before his life was tragically cut short, Dr. Martin Luther King Jr. gave a sermon in Atlanta, GA that he titled “The Drum Major Instinct”.  In Dr. King’s words, the instinct is “a desire to be out front, a desire to lead the...

Privacy Breach: Emotions Running Wild!

It was a text book crisis. It happened on a typical Wednesday morning in a rural office in Ontario.  Making it even more “typical”, members of the Crisis Management Team were out of town on business. The company was experiencing a sophisticated phishing attack and a...

Reporting Your BIA Data

While reporting statistical information is (somewhat) valuable and does provide a high-level picture of the business, it fails to deliver insight. Here’s a look at the reporting method I’ve come to use.