In February of 1968, just two months before his life was tragically cut short, Dr. Martin Luther King Jr. gave a sermon in Atlanta, GA that he titled “The Drum Major Instinct”. In Dr. King’s words, the instinct is “a desire to be out front, a desire to lead the...
It was a text book crisis. It happened on a typical Wednesday morning in a rural office in Ontario. Making it even more “typical”, members of the Crisis Management Team were out of town on business. The company was experiencing a sophisticated phishing attack and a...
Ira Kalb's article hits Apple right on the head: https://www.huffingtonpost.com/entry/apples-corporate-image-suffers-another-self-inflicted_us_5a4c67eee4b06cd2bd03e357
If you haven’t included cyber security in your crisis management program, you need to do it – NOW.
Is your crisis management plan well organized and maintained? Applying the principles of 5S will help!
Answering all questions raised during the September 28th ICMC Webinar
Before we build detailed plans, we build strategies to understand the end goal. Use data gathered in the BIA to build strategies based on the needs of the business.
The church was behind the eight ball from the start. And it all stemmed from that very first Facebook post.
While reporting statistical information is (somewhat) valuable and does provide a high-level picture of the business, it fails to deliver insight. Here’s a look at the reporting method I’ve come to use.
A client asked me one time “How did you know what was important to my company”? And I replied, “I asked.”