Frequently Asked Questions

If you cannot find the answer to your question or problem here, please submit a support ticket

Account Management

In order to cancel your Professional Membership, you’ll need to login to your account and go to your Subscriptions page under your account settings. There you should see the option to cancel your membership.

If you are having any issues please submit a support ticket.

 

Technical Problems

To reset a forgotten password:

  1. go to the Password Reset page.
  2. Enter your email address and you will be sent a special link to change your password.
  3. Click the special link in the email and you will now be able to create a new password for your account.

If the email is not in your inbox within a few minutes, check your spam folder. If you still do not see the email please enter a support ticket. As you are unable to sign us enter the ticket as a guest.

First step is to try to reset your password. You should be able to access the password reset page from any login form or go there directly using this link: Password Reset

This should send you an email with a link to reset your password. If you do not see the email in your inbox within a couple of minutes, please check your spam folder.

If after trying to reset your password you still cannot log in or you do not get an email to reset your password, please submit a support ticket.  Use the “Continue as Guest” option since you are not able to log in. Please use the same email address you are trying to log in with.

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