The Aloft Hotel, Boston

April 24th and 25th








What is the ICMC

The International Crisis Management Conference (ICMC) was created to help support the demand for regionalized education and training for preparedness professionals. The demand for a variety of preparedness skills and a thirst for knowledge with respect to scenario-based training and exercises is at an all-time high. ICMC provides a range of professional speakers that deliver current and interesting topics that are often themed (scenario) based. ICMC welcomes you to its growing family of preparedness professionals and hopes that you will join us for one of our conferences soon.

The International Crisis Management Conference provided attendees a unique opportunity to meet and network with leaders of other organizations encountering similar challenges with contemporary issues such as incident response & recovery, managing cyber security threats, developing response teams and other hot topics. The conference speakers were phenomenal and all were top-tier subject matter experts within their respective fields. Cal Mathis

Director, Global Crisis Management, McGraw Hill Financial

Who Should Attend?

During an emergency, large or small, your organization and those internal partners as well as external stakeholders from the surrounding community will have to work together in order to respond to a crisis. If your organization and its partners are prepared, the damage to the operation of the business should be minimal, the impact to the reputation of the brand reduced, and less chaos to the surrounding community and its residents. ICMC brings together a good mix of crisis, emergency, business continuity and security professionals from both the private and public sectors. Our attendees learn from each other and share their own experience which ultimately creates stronger relationships within the wider preparedness community. At an ICMC conference you’ll get the opportunity to meet and form relationships with:

  • Crisis and Incident Management Professionals
  • Business Continuity Management Professionals
  • Crisis Communications and Public Relations Professionals
  • Cyber-Security Professionals
  • IT Disaster Recovery Professionals
  • Emergency Management Professionals
  • First Responders – Fire, Police and Emergency Medical Services
  • Security Management Professionals
  • Risk Management Professionals
  • As well as many more industry experts


Now a 2 Day Event

Day 1 - Training

Tuesday, April 24, 2018

Day 2 - Speaker Presentations

Wednesday, April 25, 2018

Join us in Boston

Professional Members Save almost $600. Discount applies automatically when logged in.

Learn more about Pro Membership here

Day 1 - April 24, 2018

ICMC Training

Principles of Crisis Management

Principles of Crisis Management will cover the characteristics of a crisis, and a framework to manage the life cycle of a crisis from horizon scanning for potential issues, through closure and remediating gaps or Lessons “to be” Learned. Upon completion of this course you will know:

  • Difference between an issue and a crisis
  • What is “Horizon Scanning” and when should it occur?
  • How do I prepare my organization for a crisis?
  • What are the components for an effective crisis response?
  • What’s recovery?
  • How do we Improve?

  • Identifying a crisis
  • Building crisis management capability
  • Framework for crisis management
  • Leadership


  • Applying the Crisis Management Framework – A Case Study

Attendees of the training will be provided with a self-assessment tool to help them identify gaps in their Company’s crisis program.

Day 2 - April 25, 2018

ICMC Speaker Presentations
The 3rd Annual International Crisis Management Conference is shaping up to be another incredible event. As you have come to expect from ICMC, we are building an impressive lineup of internationally renowned crisis management professionals that will provide their insights into the latest trends on crisis preparedness. The initial list of speakers can be viewed below. In the coming weeks, we will be announcing the remaining speakers for Day 2 of the conference. We look forward to seeing you in Boston.

The 2017 ICMC is a small venue that is educational, engaging and worth the investment. The speakers provided consistent messages and provided insights based on their real lessons as to what companies should be looking at and planning for during events. A local event to Boston with minimal expense but key takeaways of networking with colleagues and additional areas for consideration during hte planning stages of a crisis – best practices and where companies have gone awry. The guest speaker was truly inspirational and captivated the entire audience. Susan Armstrong

Vice President and Global Head the Business Continuity and Data Privacy, SSGA

2018 ICMC Speakers

Melissa Agnes

As a crisis management advisor and keynote speaker, Melissa Agnes works with organizations the likes of NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others.

Agnes is the author of Crisis Ready: Building an Invincible Brand in an Uncertain World. She is also the editor of the Crisis Ready Blog, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, VIBE Magazine, USA Today, and many others.

As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill.

In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century.

Ashley Goosman

Business Continuity Project Manager

Liberty Mutual Insurance

Presentation: Panel Discussion

Ashley Goosman is a Business Continuity specialist who works for a Fortune 100 company, helping managers and employees enterprise-wide respond to and prepare for business interruptions. Ashley served with the American Red Cross’ September 11 Recovery Program, then as the Massachusetts Dept. of Mental Health’s Director of Emergency Management Services before joining Liberty Mutual Insurance.

Marissa Michel

US Lead, PwC's Global Crisis Center


Presentation: Emerge Stronger: Why Your Company’s Disaster Recovery Plan Needs a Strategy

Ms. Michel serves as the US Territory Crisis Leader for PwC’s Global Crisis Centre. She helps clients build, maintain, and improve upon their crisis programs, teams, and response capabilities. She also works with corporate and government clients to proactively mitigate threats and vulnerabilities that could lead to crisis, bringing a range of capabilities from intelligence

Dave Greenberg


Emergency Preparedness Services (New Zealand)

Presentation: Testing New Zealand’s Readiness for a Mass Rescue Operation

I began my emergency services career when I saved the life of a stranger using CPR, on a street in New York City, when I was only 13 years old. After moving to New Zealand in 1990 I spent 25 years as a rescue crewman on the Westpac rescue helicopter in Wellington, completing nearly 4000

Kenneth Otis

Enterprise Business Continuity Director


Presentation: Panel Discussion

Ken Otis is a seasoned professional with proven leadership and management experience. He has 20+ years managing people and programs on a local and global scale within business continuity and physical security. He has spent the 15+ years working with three Fortune 100 companies where he worked with varying executive leadership teams to obtain buy-in

Marc Berliner

Senior Vice President, Corporate Communications

Cone Communications

Presentation: Panel DIscussion

Marc brings more than 20 years of experience in strategic corporate communications and marketing public relations to his role as senior vice president at Cone. He's a valued advisor to clients on strategic communications, including deep experience on issues and crisis communications. This covers everything from issues monitoring and mitigation and crisis planning, to media

Vincent Davis

Corporate Manager - Workplace Resilience


Presentation: Defeating The Clown - Community Resilience In The New Normal

Vincent B. Davis, CEM, is corporate workplace resilience manger for Amazon LLC in Seattle, and former senior preparedness manager for Sony PlayStation. Before joining Sony, he was program manager of emergency preparedness and response for Walgreens Co., where he designed emergency plans and coordinated emergency operations center operations for the company's 8,000 stores and facilities

Edward Davis


Edward Davis, LLC

Presentation: Managing Crisis

Edward F. Davis, III Edward Davis is the founder and CEO of Edward Davis, LLC. Davis is a leader in security, law enforcement, partnerships, innovative technology, and audit and compliance. Davis represents Fortune 500 companies and other corporations including Uber, Deloitte, Draft Kings, St. Louis Cardinals and the Red Sox, as well as venture-backed technology

Mark Hoffman

Managing Partner

Anesis Consulting Group, Inc.

Presentation: How to Get the Most From Your Business Impact Analysis

Founder of Anesis Consulting Group, Inc. - Mark brings over twenty-five years of crisis management consulting experience. In his role as Managing Partner, Mark manages business development, marketing and communications while playing a leading role in client delivery work. Mark carries the CBCP certification and has a reputation for excellent delivery and execution and is

Marisa Randazzo

Managing Partner

SIGMA Threat Management Associates

Presentation: Preventing Mass Shootings: Best Practices in Threat Assessment

Dr. Randazzo is a Managing Partner of SIGMA Threat Management Associates and an international expert on threat assessment, targeted violence, and violence prevention. In addition to her work at SIGMA, she currently serves as Director of Threat Assessment for Georgetown University. Previously, Dr. Randazzo served for ten years with the U.S. Secret Service, most recently

Joshua Harr

Cyber Security Analyst/Threat Hunter/IT Compliance

Boston Children's Hospital

Presentation: Resilience by the 1's and 0's

6-year Active Duty Air Force veteran. AF Reserves Cyber Warfare Officer Selectee. MS in Security and Resilience Studies in Cyber Security and Policy from Northeastern University. Research includes Cyber Psychology and Profiling Potential Internal Risks. Focused on Cyber-Resilience through Crises and creating an environment based around User Education, Top Level Champions and Layered Disaster Operations.

Deborah Hileman, SCMP

President/ CEO

Institute for Crisis Management

Presentation: #MeToo and Other Smoldering Crises: How Bad Behavior Impacts Companies

Deborah Hileman, SCMP is President and CEO of the Institute for Crisis Management (ICM), a consulting firm specializing in crisis management and communications planning, training and consulting services. Founded in 1990, ICM provides expertise and support to public and private companies, non-profit organizations, education and religious institutions and other organizational clients in North America and

Conference Agenda

2018 ICMC Sponsors





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401-403 D St, Boston, MA 02210
(617) 530-1600

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