Privacy Breach: Emotions Running Wild!


It was a text book crisis. It happened on a typical Wednesday morning in a rural office in Ontario.  Making it even more “typical”, members of the Crisis Management Team were out of town on business. The company was experiencing a sophisticated phishing attack and a...

Ransomware as a Crisis


As I was about to write this article, I saw a post in LinkedIn from Rob Burton quoting the Top 3 concerns of business continuity professionals according to the BCI Horizon Scan 2017.  Not surprisingly, number one on the list is cyber security.  (Followed by data...

Is Your Crisis Management Plan Lean?


Is Your Crisis Management Plan Lean? Leanne Metz, PMP, MBCI and Brent Wahba Lean is a systematic method for “delivering the most customer value while consuming the fewest resources.” I’m an advocate of using Lean in business processes in order to simplify and...