Is Your Crisis Management Plan Lean?

Is Your Crisis Management Plan Lean?Leanne Metz, PMP, MBCI and Brent WahbaLean is a systematic method for “delivering the most customer value while consuming the fewest resources.” I’m an advocate of using Lean in business processes in order to simplify and...

Planning a Crisis Exercise

So you have been asked to plan a crisis exercise for your organization. . . .   Before you panic, here are some tips to help.   OBJECTIVES: Have clear and aligned objectives for conducting the exercise.   CREATING THE SCENARIO: Ask leaders “what keeps you up...

Implementing a New Crisis Program

When you develop and implement any new crisis program, it’s critical that you have executive level support, or the program will be doomed from the start!   This is not to minimize the importance of ensuring that you have support throughout all levels of the...