Boston 2017

Speakers and Presentations
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Susan's BIO

Susan is a Vice President and Global Head the Business Continuity and Data Privacy Programs with State Street Global Advisors. State Street Global Advisors is the investment management division of State Street Corporation and the world’s largest asset manager. Susan has 20+ years’ experience in Program Management where she has spent a good portion of her career developing, implementing and managing all aspects of a comprehensive Business Continuity Program – Incident Management, Contingency Planning, and Disaster Recovery. Due in part to her increased awareness and innovative management of the BC program, Susan was tasked with formalizing a privacy program within the first line of defense to work in harmony with the corporate privacy office.

Prior to joining Global Advisors, Susan was the Director of Business Continuity and Disaster Recovery for First Marblehead. At First Marblehead, she initiated and led incident management, contingency planning and recovery efforts across the organization. She successfully implemented a formalized organizational structure embedding accountability and increased awareness across the business for plans, incident management and testing. Prior to joining First Marblehead, Susan was a Senior Program Manager at Sun Life Financial where she led the day to day Business Continuity and Disaster Recovery Program and was instrumental in developing a comprehensive North American Record Management Program.

Susan is a Certified Business Continuity Planner from the Disaster Recovery Institute International, a member of the DRI Women in Business Continuity Management Committee. Susan is a graduate of Mount Wachusett Community College in Executive Office Administration.

ICMC 2017 Presentation Information

Title of Presentation

Navigating Crisis Management In An Ever Changing Landscape

Presentation Synopsis

The world that we live in today is becoming increasingly challenging on many levels and how we deal with events is crucial to our business and maintaining customer satisfaction no matter what industry you are in. This session will provide insights into the challenges and lessons learned in working for a global organization and effectively managing the landscape of business change while simultaneously managing multiple and dynamic events that are occurring daily around the world.

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